Traveledward Terms and Conditions
Making contract with Traveledward Tanzania safari Limited will make you to focus on terms and conditions before starting safe safari with us.
Please read Traveledward Tanzania safari terms and conditions before using the www.traveledward .com operated by me company(“us” “we” or “our”)
Your access to and use of Traveledward services is conditions of acceptance of and to follow with these terms and conditions.
2. Booking procedures
Our team will create a tailor-made to suit your needs. A binding contract comes into existence between us when:
- We receive a deposit of 30% of the quoted price, or
- When we receive full payment when the booking is made less than 45 days before your departure date.
No contract will exist between the parties until monies have been received. We require full payment to be done for your holiday 45 days prior to the departure date. If full payment is not received 45 prior days of the departure date, we reserve the right to cancel your holiday and apply the cancellation charges set out in paragraph 5. Cancellation will be without penalty to us and we will have no liability to you, If however, you have already provided us with your credit or debit card details whether this is to make payment or not, and you don’t specifically notify us with writing to contrary prior to the date upon which any balance becomes payable by you, you agree that we may such credit or debit card details to obtain payment of any balance due by you under this agreement.
The lead booking name is liable for making full payment for all people in the booking party and all those in the booking party agreed to be bound by conditions. It is the responsibility of the lead booking name to ensure all in their party are aware of and have read these terms and conditions.
All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Please carefully read your confirmation invoice, tickets and all other documents we send to you as soon as you receive them. Contact us immediately if any information appears to incorrect as it may not be possible to make changes later. We regret we can accept any liability if we are not notified of inaccuracy in any documentation within 7 days of our sending it out. You will be responsible for any costs and expenses involved in preparing any inaccuracies except where we made a mistake.
4. Medical conditions and disabilities
If you or any member in your party have any medical problems or disabilities which may affect your holiday, please us before you confirm your booking so that we can advise to the suitability to the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline the booking.
5. Cancellations and Amendments
Cancelation of a holiday must be made in writing and is effective from the date we receive the written notification. In all cases of cancellation, the deposit and any amendment charges will be lost. Cancellation charges are expressed at a percentage of the quoted price below:Period of departure we receive cancellation later Cancellation charge per person
0 to 7 days 100%
8 to 45 days 75%
46 to 60 days 50%
61 to 120 days 30%
If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. If we have issued your domestic airline tickets and you choose at any time to cancel them then we will not refund you any monies for these tickets.
6. Payment Terms
Tour packages are confirmed upon receipt of 30% deposit of the total cost of the package. Balance payable in full 45 days prior to arrival. Full payment is required if a tour is booked less than 45 days.
The price of your itinerary will be based on known costs at the date of issue of the itinerary. At any time before full payment of your holiday has been made Traveled ward Team will reserve the right to levy a surcharge where costs have changed since the date of the issue of the itinerary. will absorb amounts up to 2% of the total holiday price and surcharge any amount greater than 2%. Should the surcharge exceed 10% of the total holiday price before 60 days of the arrival date you are entitled to cancel the holiday and receive a full refund of all monies paid. We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.Matters influencing a surcharge would include, but are not limited to, increases in transportation costs e.g. fuel, scheduled airfares, and any other airline surcharges, taxes or fees payable for services such as landing taxes, or at ports or airports, or increases in park fees, reserve fees or concession fees
8. Amendments By You
If you wish to change your itinerary after a deposit has been made we will do our utmost to make the changes required, provided that notification is received in writing. Every change is free to change but any additional day, or more need more fees you will pay according to your amendments
9. Cancellation By company relationship department
Traveledward reserves the right in any circumstances to cancel your holiday for any reason at any time before full payment has been received. We cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you suffer any damage or loss as a result of the company relationship department.Such events are likely to include war, threat of war, civil strife, riot, civil disorder/unrest, industrial dispute, actual or threat of terrorist activity, natural or nuclear disaster, fire, break out of an epidemic or pandemic disease, technical problems with transport, cancelation or amendment to any scheduled flight, closure, congestion of airports or ports, adverse weather conditions and all similar events outside our control. In the circumstances amounting to company relationship department, we will not refund any money to you although if we can recover any monies from our suppliers we will refund these to you
10. Amendments By Tour Operator
It is unlikely that we will have to make any changes to your holiday although we reserve the right to make changes at any time. Most of these changes are minor and we will advise you of these in writing at the earliest possible date. When a major change is necessary such as the alteration of your outward or return flights by more than 12 hours or a significant change in the standard of accommodation, provided it does not arise from conditions amounting to force majeure or as a result of an amendment to a scheduled airline timetable, you will have the choice of accepting the new arrangements, taking another holiday with us or cancelling your holiday and receiving a full refund of all monies paid.
Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual or unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above-mentioned options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, or if the change is a minor one.
A minor change is a change which, taking into account the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we would not reasonably expect to have a significant effect on your confirmed holiday. No compensation is payable for children aged 3 and under. Please note we cannot accept any liability for any damage, loss, expense or other sums of any description, which :
- On the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, or
Carriage by air and sea is subject to the terms and conditions of the carriers with whom you are traveling and to international conventions. Tour operator accepts no liability whatsoever for cancellations, strikes, time table changes, diversions, technical issues unrelated to Tour operator, lost or mislaid luggage, rescheduling costs, missed accommodation, or delays which result from any operational decision of the carrier concerned. Tour operator accepts no liability for death, injury or illness that derives from carriage by air or sea.
12. Your Responsibility
You must ensure that your travel documents, passports, visas, and vaccination certificates are in order and that you ensure that you have taken the advice of your GP with regard to inoculations. We refer in particular to our pre-departure information sheet. Tour operators will offer general advice but cannot be held responsible if you do not comply with current requirements before your departure. The tour operator does not accept liability for any advice given of a general nature prior to the holiday commencing. You are responsible for a timely check-in for all flights and for presenting yourself to take up all pre-booked components of your holiday. No credit or refund will be given to you should you fail to take up any component of your holiday or if you lose any travel documents. Tour operation draws your attention to the fact that there are certain inherent risks involved in all of the holidays to Africa that we supply and these must be accepted by you at your own risk. If you wish to discuss any such risks with us we would be more than happy to provide advice over the telephone or in writing
Tour operator requires clients to purchase travel insurance. The clients ensure to take out adequate insurance, including, death, medical and evacuation insurance, to cover any loss or damages.
14. The Law
The above booking terms and conditions together with all correspondence form part of your contract with Tour Operator. This contract and any matters arising from it shall be governed by and interpreted in accordance with Tanzania law and the courts of Tanzania shall have exclusive jurisdiction to hear any and all proceedings between us either relating to our contract or arising out of it.
15. Waiver Of Claim Against Introducer
If you have been referred to us by another part (for example a travel agent) you agree to hold them blameless and waive any and all claims against such party. Any issues you may have must be directed to us and dealt with under the terms of our contract.
If you have a problem during your holiday, please inform the relevant organizer (camp/hotel manager/Safari guide) immediately and he will endeavor to put things right. If your problem cannot be resolved you need to contact the Tour operator office so that we have the opportunity to investigate and rectify the problem.
At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising. * Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.
The company and its owner, director, management staff and employees shall not be held responsible for any injury or death to persons on tour, nor for loss or damage to personal property, however, they may be caused. The company draws your attention to the fact that there are certain inherent risks present when on Safari, or when engaging in any strenuous physical activity. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure. The company shall not be liable for illness, injury or death sustained whilst visiting the properties owned and managed by the company.
19. Authority On Tour
The decisions of the Company´s guide/driver on tour shall at all times be final and binding. * The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited
The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorizes the Company to retain the copyright for these photographs and such material
21. Price Changes
All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations in 2014. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases to you
We cannot be held responsible for road and airstrip conditions, which may make travel impossible at times. Any changes to the initial itinerary are subject to the conditions and rates outlined above, despite any access matters or weather conditions.
23. Tour operator relation department
Relation to the company, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences) If the company is affected by relationship. it shall forthwith notify you of nature and extent thereof. The company shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any company relation.If the company is affected by relation to the company it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the company relation.
If you have any cause of complaints while traveling, you must immediately bring it to the attention of the company’s management on email email@example.com or phone: +255 785 630 440
The payment of the deposit or any other partial payment for a reservation constitutes consent to all provisions of the Terms and Conditions. The Terms under which you agree to make the reservation cannot be changed or amended unless this is done in writing and signed by authorized staff of the company.
26. Website Promotions
Bookings must be made by emailing firstname.lastname@example.org, Cannot be combined with any other offers, promotions or discounts and is subject to availability.